Refund policy

We want you to love your piece.

If anything isn't right, contact us within 14 days of delivery. We'll help arrange a return or exchange.

Pieces should be unworn and in their original condition and packaging. Hand-set crystal is delicate. Please keep the original box and any protective wraps.

Start a return on WhatsApp, or email lucky@locacrystal.com with your order number and a short note about what you'd like to change.